Privacy policy

Who we are

[Company name] Ltd (company number [Companies House number]) trades as Wellhouse Beauty and is the controller of your personal data. Registered address: [Registered address line 1], [Town], [Postcode], United Kingdom. Contact: hello@wellhousebeauty.co.uk.

What we collect

• Order data: name, delivery address, email, phone number and the items you buy
• Payment is handled by Stripe. We never see or store your full card details
• Messages you send us, product reviews and clinic enquiries
• Your email address if you join our newsletter

How we use it

To fulfil and support your orders (contract), to send marketing you have opted into (consent), and to meet legal and accounting duties. Fulfilment may be handled by trusted suppliers who receive only the details needed to deliver your parcel.

Health information

Please do not send detailed medical information through our website forms. Clinic enquiries are used only to arrange a consultation with a qualified clinician.

Your rights

You can ask to access, correct or delete your data, object to processing, or withdraw marketing consent at any time by emailing hello@wellhousebeauty.co.uk. You can also complain to the Information Commissioner's Office at ico.org.uk.

Retention

Order records are kept for six years for tax purposes. Newsletter data is kept until you unsubscribe.